Help Topics

Ordering a Rack

All of our bike racks in the Home Storage category may be ordered online through our secure webstore. When you are ready to order a rack simply click the "Add to Cart" button on the page of the product you wish to purchase. This will take you to another page where you can adjust the quantity if you wish. To complete the transaction click the "checkout" button on this page to begin entering your billing and shipping information. Once your shipping information is entered the cart will calculate the total cost of your order including any shipping costs. You will be able to see this total before confirming your order.

To request a quote or to order any of our other products (those in the Commercial Racks category), please call us toll free at 1-888-337-6729, or send us an email. Manufacturing times may vary depending on our current inventory and the size of your order.

Shipping

Most of our home storage racks are shipped using FedEx, which typically requires 7-10 days for delivery from the time of shipment from our warehouse. Some of our larger racks may be shipped with a different carrier. Shipping charges for orders through our webstore are calculated real time based on the Zip code you enter during the checkout process. Please contact us directly if you require an expedited shipping service.

Orders for Alaska and Hawaii will be sent via US Postal Service - Parcel Post and will require approximately 2 weeks for delivery. Please call our toll free number 1-888-337-6729 if you would like to arrange an expedited shipping service.

Please call or email us for international orders.

Returns

Dero Bike Racks warranties all products with manufacturer defects up to 1 year from the date of purchase. Please call Dero toll free at 1-888-337-6729 to discuss any problems with your product before sending it back. If you wish to return your product, Dero Bike Racks is not responsible for the cost of the return shipping.

Contacting Us

You may send us an email directly though our website using our email form. This email will be routed to the most appropriate person based on the subject you choose from the pulldown menu. Our mailing address is:

Dero Bike Racks
504 Malcolm Ave SE, Suite 100
Minneapolis, MN 55414

1-888-337-6729

Our office is usually staffed during normal business hours (CST).