Public Bike Repair

Introducing New Fixit World Map

Fixit map, featuring over 700 public bike repair stations from around the world, with new stations added daily. Cities, regional parks, universities, and bicycle advocacy groups can now embed this map in their bicycle resources webpage to share with their residents and members. “By creating this map, we hope it will help bicyclists to find a Fixit when they’re in a pinch. We want people to be able get home or to a bike shop safely,” expressed map creator Colin Klotzbach, designer at Dero. For the past year, Dero has been collecting coordinates for Fixits in the public realm. QR code scans on the Fixit alert Dero to possible installations and they are then verified through press releases or social media posts. Helpful customers and cyclists also send in locations of repair stations. The Fixit map continues to grow as the popularity of bicycling around the world increases. Currently, Dero Fixits can be found in Australia, Canada, Denmark, Netherlands, New Zealand, Norway, Switzerland, United Kingdom, and United States, including Puerto Rico. To view Dero’s Fixit map, click here. If a Fixit is misplaced or missing from the map, please contact us.
News

Dero Through the Years: Boxes and Bullwinkles

If you walked away from a fruitless job interview in college, would you expect to be working at that company as their Director of Marketing a decade later? Bri probably didn’t think so. In this installment of Dero history, she tells us about her custom touring bike and what it was like to interview with Dero during the company’s infancy.

How long have you been at Dero?

Since June 2013…just over two years now.

Do you ride bikes?

Yes!

Where is your favorite place ride?

I’m falling back in love with the Gateway Trail. Earlier this spring I was exploring with a friend and we found the connector trail to Stillwater. It was so great to ride 99% trails from my home in South Minneapolis all the way to Stillwater.

What is your favorite bike to ride?

My favorite bike was my blue Dawes commuter/touring bike that I had built in Australia and shipped back home, but it was stolen last fall. We had so many adventures together – touring solo in Tasmania, Bicycle Film Festival in Sydney, 30 Days of Biking in Minneapolis. But our engineer Joel made me a new, custom steel bike (via Clockwork Bikes), it’s my new favorite! It was designed for commuting and touring, so it has stable handling and comfortable geometry for long rides, as well as all the necessary braze-ons for racks and fenders. The color I chose is inspired by my trip to Thailand earlier this year. I’ve only taken it on a few long rides so far, and I can’t wait to take it on a multi-day adventure.

What sets us apart from other bike rack manufacturers?

The majority of Dero folks are avid bicyclists, so we make sure our products provide solutions for people on bikes. We only make products that we would like to use. Also, Dero has a strong history of advocacy and continues to support organizations all around the country. It’s great to work for a company that gives back.

Favorite rack, and why you like it?

Currently, the Cycle Dock is my favorite. It looks amazing – sleek and refined.

Do you have any funny stories from working at Dero?

During my interview I had a moment of déjà vu when Andy mentioned that Dero used to be located above Bullwinkle’s. Back in college, I had an interview for an admin position for a bike rack company above a bar. I remember climbing the steep stairs to the office. It had tons of boxes everywhere, and not much else. I honestly thought it was a front for laundering money or something, but that was Dero! (I did not get the job.)

Why do people love Dero racks?

People love the quality of our products and our customer service. Our goal is to make our customers and their bikers happy.    
News

Dero Through the Years: If You Build It, They Will Come

Travis, our National Accounts Coordinator, is a man of many talents. On top of being a bike parking expert, did you know he also plays in local psych-folk band Lovely Dark? Today we take another look back at Dero’s history, this time through Travis’ words.

How long have you been at Dero?

Six years this July.

Where is your favorite place ride?

Next to friends.

What is your favorite bike to ride?

Surly Crosscheck.

What sets us apart from other bike rack manufacturers?

Our racks are designed by riders for riders and our main engineer is also a frame builder. With many avid bike riders on staff, we try to design our products to help cyclists. We’re a business but we believe in the “Field of Dreams” approach where good infrastructure is what leads to more cyclists and more work.

Do you have any funny stories from working at Dero?

In the old space, we would have to shut down occasionally from squirrels chewing through our exterior wires. Our old owner Rolf owned a few model ship websites and we used to field the occasional random call regarding the specifics of model ships. This was not divulged at the beginning but quickly we figured it out. The ships are long since gone but I still have the infamous Swedish ship, the Vasa, perched in my living room.

Favorite rack, and why you like it?

Ultra Space Saver. I have a set in my garage and they protected my bikes when it was broken into.

Why do people love Dero racks?

We’ve been around for a long time. We’re not going anywhere and there’s a lot of quality and history that goes into our racks. We can also help people realize almost any bike rack and they can be comfortable knowing that it’s going to work.
News

Dero Through the Years: Highlights from our Designer

On March 21, 1995 Dero Bike Racks was born. Tomorrow is officially our 20th birthday! What started as two University of Minnesota graduates trying to solve the problem of insufficient bike parking, has grown into one of the leading bicycle rack and public bike repair manufacturers in the country (but we don’t take ourselves too seriously). Though Dero has seen its share of ups and downs over the past two decades, our vision has always stayed the same: to design and manufacture the most innovative and high quality bicycling infrastructure to serve people on bikes. This year, we’ll look back at Dero’s history through the eyes of its employees. Below, Colin Klotzbach shares his reflections on his tenure as the Graphic and Web Designer at Dero. He’s been working with Dero the longest, so he has some interesting stories. Enjoy his dry sense of humor – he’s quite a character.

How long have you been at Dero?

Officially 13 years, but my first freelance project with Dero was in 1997.

Where is your favorite place to ride your bike?

I’m hoping Holland will be my favorite place to ride after this summer.

What sets us apart from other bike rack manufacturers?

Our experience in marketing imported model ships and used laptop computers.

Do you have any funny stories from working at Dero?

Life at Dero has always been just a bit different than most employers. For a long time it always felt like we were just scraping by. We didn’t always have enough salvaged university desks for everyone (Andy, our GM, had no desk when he was hired), we often had mice running over our feet at the old warehouse, and dog hair would crash our server a couple times a year. It wasn’t even until we moved into our current place a few years ago that our hands could experience warm water coming out of the taps in the bathroom sinks. But like everyone’s parents say: It builds character.

Favorite rack, and why you like it?

The Bike Bike Rack. What’s not to love about it? It keeps showing up everywhere, even photobombing several news outlets, proving it survives riots and natural disasters.

Why do people love Dero racks?

As useful as bike racks are, it is kind of hard to take them too seriously. I think people appreciate seeing a little extra thought put into something that could otherwise be one of the most mundane features of public life.
Tips

SECURE BIKE PARKING

Note:  Originally published on January 16th, our friends at the Minneapolis Bicycle Coalition posted this insightful interview about secure bike parking with Dero VP & General Manager Andy Lageson. Founded in 2009, MBC advocates for a city where bicycling is encouraged and everyone feels comfortable riding.

By Alex Tsatsoulis, via the Minneapolis Bicycle Coalition blog

Getting your bike stolen can be devastating, especially if it’s your primary way of getting around. While you can minimize your risk by using a quality lock, and increase your chance of getting a stolen bike back by registering your bike with the police; where you park your bike matters too. We asked Andy Lageson, VP and General Manager of local company Dero Bike Racks about how they’re working to make bike parking more secure in Minneapolis.

What are the most common reasons bikes get stolen in Minneapolis?

Andy: Making the right bike lock purchase is key to deter bike thieves. Using the wrong type of lock is the most common mistake made by cyclists. We recommend that people only use U-locks or non-cable bike locks, such as Kryptonite chains or the Abus folding locks. Never use just a cable lock; they are quickly and easily cut. A cable lock should only be used in conjunction with a U-lock or chain. It’s also important to be aware of what you’re locking your bike to and how you’re securing your bike. No matter what, always lock your bike – I know it’s tempting to run into your favorite store and leave the bike unlocked for a minute, but it’s just not a good idea…always lock your bike, even if it’s just for 30 seconds. A lot of theft occurs because of this split-second decision.

Recently The Oregonian ran an article about a new trend in bike thieves cutting through bike racks to steal bikes. Has that been an issue you’ve seen with bike racks in Minneapolis? Are the racks Portland uses similar to the Dero racks the City of Minneapolis uses?

Andy: I think we’ve been pretty lucky in the Twin Cities metro area. We haven’t met with these types of issues here much. Based on the photo from the article, someone used a pipe cutter to steal the bike. (Counter to the article’s assumption, the cut is too smooth to be a saw.) Portland uses a bike rack manufacturer in the Northwest that uses a lighter gauge material for their racks – they probably used this based on cost issues. The bike racks that Dero manufactures use a heavier duty schedule 40 steel pipe. Both racks are susceptible to a pipe cutter, but a heavier duty rack will take longer to cut and may deter bike thieves. Another issue is that the bike racks use round pipe, which thieves can cut with a pipe cutter. Any racks that are inverted-U racks or hoop racks made with round pipe are at risk to pipe cutting. The Dero Bike Hitch Rack that the City of Minneapolis uses won’t work with pipe cutters, since the pipe cutting tool can’t spin all the way around the locking arms (this is good news).

orange bike racks

One of the suggestions in that article is filling bike racks with concrete to make them more secure. Is that something Dero has considered, and what other technologies might work better to stop bike thieves?

Andy: We’ve experimented with filling our Hoop Racks internally with concrete and that was a nightmare. It’s not economical, takes a lot of labor and time, and has to be done onsite at the installation location. A better option is to weld a chain on the inside of an inverted-U bike rack from end to end. We have manufactured a large amount bike racks for the City of Los Angeles and have included a chain welded to the inside of the rack. Pipe cutters can cut the outer pipe, but won’t be able to get through the interior chain. The chain acts as a separate safety feature.

Beyond locking to a secure rack, what other advice would you give people looking to secure their bikes in the best manner possible?

Andy: If a bike rack isn’t available to lock to, make sure the structure you choose is made of steel, is strong and durable, isn’t bolted together (bolts can be removed), and is firmly installed to the ground or a wall. As a rule, remember to make sure your bike doesn’t impede pedestrian right of ways or access to buildings. For short-term parking, lock to a closed steel structure like a bike rack (not a tree or short sign post with no sign). Make sure that you can’t remove your lock from whatever you are locking to and at least one wheel to the bike rack is secured (this might not work for mini U-locks). For long-term parking, we recommend using a U-lock to lock the frame and one wheel (this might not work for mini-U-locks) and a cable lock to secure both wheels in place. Also, if the bicyclist has an expensive seat like a Brooks saddle, we recommend using a short chain to secure the saddle rails to the seat stays.

Do you have any advice for businesses or others installing new secure bike parking on how to place it to minimize theft?

Andy: The best place for exterior bike parking is right next to the front entrance of a business. These locations usually offer window site lines, great lighting, and customer foot traffic, which all helps to keep thieves away. For interior settings like parking garages, bike rooms, and bike shelters, secure bike parking areas are the way to go. These facilities should consist of a fully enclosed room or cage with user key access, great lighting, and cameras. For home garages, locking it at night isn’t enough. Be sure to anchor a bike rack to the wall or ground and then lock your bike to it. Also install motion sensor lighting if you can. Dero along with other local retailers sell these types of products for home users. I highly recommend investing in these measures. It’s the worst when your bike is stolen – I know from personal experience.